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Frequently Asked Questions
FAQ'S
Find answers to the most important questions asked by many of our customers.
HOW DO I TAKE YOUR PRODUCTS?
All products have suggested use and instructions on the bottle. However if you are taking multiple products (stacking) or just unsure, feel free to contact us with a general inquiry and one of our representatives will be able to assist you.
CAN I RETURN A PRODUCT I RECEIVED?
Our return policy only applies to products purchased directly from our website. Your item must be in its original unused or unopened condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
- Email info@bpisports.net to request an RMA.
- Follow instructions provided in your RMA to mail the item back to us.
Item returns may be subject to a 15% restocking fee when they are considered non-defective.
CAN I CANCEL MY ORDER I JUST PLACED?
We strive to ship your order promptly. Orders placed using expedited shipping methods may not be eligible for cancellation. You may be eligible to cancel an order in the order state, "Pending”. Please contact us immediately using the request links found on this support site.
If you have forgotten to add a coupon code to your order, we can issue a partial refund if we find you were eligible for the promotion when the order was placed.
HOW CAN I CHANGE THE SHIPPING ADDRESS?
To change the shipping address you are using for your order, simply contact us and we can change it for you. As we do strive to ship received orders promptly, it is important you contact us ASAP as we cannot make changes once your order has shipped.